BMAA has prepared an Industry Guideline to assist manufacturers and retailers deal with customer queries regarding the final product. This guideline is in no way a substitute for legal advice. Businesses are bound by legislation such as Australian Consumer Law and Australian Standards such as AS2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics.

This Guideline is one that is accepted by the industry and should be seen as a “reasonable” test for looking at a perceived fault.

Recommended Industry Guideline for Faults:

The acceptable guideline for imperfections, marks, dots etc. on completed product is:

  • If an imperfection is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable.
  • If an imperfection is not visible with the naked eye in natural daylight at a distance of 1.2 metres it is acceptable.

Minor colour variations may occur between any colour swatch supplied and the order received, as the colour swatch is a guide only, this includes paint, stain and lacquers.

This Guideline does not override any rights under Australian Consumer Law


Standards Australia AS 2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics. Available from SAI Global.
The Australian Consumer Law (ACL)

Download PDF goto


BMAA ‘Fit for Purpose’ Statement

  • BMAA members’ products are specifically designed to be used for the recommended purpose and are guaranteed to be supplied free of defects.
  • ‘Free of Defects’ means that the product meets its published description and specification, and is homogeneous in appearance after allowance for minor variance that is inherent on the processes of production.
  • The product has performed satisfactorily when used in its design context in all of the climatic extremes experienced throughout Australia.
  • ‘Satisfactorily’ means with continued but gradually diminished utility over its expected life, due to the unavoidable effects of Ultra Violet Radiation and weathering, such as colour variation, strength loss and dimensional change.
  • ‘Expected life’ is at least the period covered by warranty, provided the product is installed properly, and cleaned and maintained as recommended.
Download PDF goto


BMAA has prepared an Industry Guideline regarding Plantation Shutters.

Plantation Shutters are an appealing window and door dressing, considered to be at the pinnacle of window covering types. They are manufactured from robust materials, and are considered to be fine furniture that typically increases the value of a home.

Compared to other window covering types, the robust nature of Plantation Shutters also makes them substantially heavier, and when gravity combines with a Hinged or Bi-fold installation method, it is usual for slight dropping or sagging to occur to the panels when operated out of their closed position.

The louvres of the shutter are used to control the light entering a room, but where access to the window is required for opening or cleaning the window, the shutter panels can be swung out of the way. It is expected that the panel will need to be lifted or assisted back into the window frame when closing, to support the panel and avoid damage to the window frame. To maintain structural integrity, shutter panels should be returned to their closed position promptly.

Shutters are not expected to provide complete blockout, and are designed primarily to allow the user to easily and efficiently control light and airflow.

Download PDF goto